Once the order is placed, it is not possible to edit or cancel it due to all orders being personalized. If there are any mistakes contact us at contact@spiritail.com

Exchanges, Returns & Cancellations

• If there's an error on our part (wrong product color, broken product, misengraved details, incorrect names, or any discrepancy with your order), we will send you a new product at no extra cost. We don't offer refunds but are commited to resolve any issues.

• No returns, due to our products being personalized.

• Customer errors: If the issue is not from our end (e.g. wrong engraving info, incorrect shipping address), Spiritail is not responsible for sending a new order at our cost.

• Our refund policy lasts 30 days. If 30 days have passed since your product was delivered, we can’t offer you a refund or exchange even if your product is damaged.

Further Details

• We have no responsibility, apart from advising you of any delays, for products that are delivered after the estimated delivery date. The estimated delivery days are only an estimation.

• If you have any questions, don't hesitate in contacting us at contact@spiritail.com.