Once the order is placed, it is not possible to edit or cancel it due to all orders being personalized. If there are any mistakes contact us at contact@spiritail.com

Exchanges, Returns & Cancellations

• If there's an error on our part (wrong product color, broken product, misengraved details, incorrect names, or any discrepancy with your order), we will send you a new product at no extra cost. We don't offer refunds but are commited to resolve any issues.
• No returns, due to our products being personalized.
• Customer errors: If the issue is not from our end (e.g. wrong engraving info, incorrect shipping address), SpiriTail is not responsible for sending a new order at our cost.
• Our refund policy lasts 30 days. If 30 days have passed since your product was delivered, we can’t offer you a refund or exchange even if your product is damaged.
• "FastTrack Preview" extra isn't refundable.
• Products already produced aren't refundable.
• If you'd like us to use a different photo from the one you provided initially, you'll be charged 10$.
• Orders can only be canceled or edited until 30 minutes after being placed.

Further Details

• We have no responsibility, apart from advising you of any delays, for products that are delivered after the estimated delivery date. The estimated delivery days are only an estimation.
• Please contact us if you haven't receive any email from us after 7 days and check your spam folder.
• If you have any questions, don't hesitate in contacting us at contact@spiritail.com.